Number 1. This is your home, and we want you to be comfortable, content and happy to live with us as long as you wish. We will do everything we can to make certain that happens.
Number 2. If you have any questions, any concerns, or feel like you just need to get something off your chest, tell us. We’ll do everything we can improve whatever might be troubling you.
Number 3. We view our apartments as communities, so let’s work together to build a community of thoughtful residents and helpful neighbors who are mindful of and look out for each other.
Monthly payments can be made online using a free service called Zego. Access your account information online through this page to view charges, see payments, and view lease documents.
While logged in to Resident Web Access, click the tabs at the top of the page to:
If you need assistance using Tenant Web Access, please go to the provider website, https://gozego.force.com/residents/s/ (Zego powered by PayLease), and submit a case for support.
You get to choose your neighbors AND receive a $500 rent credit! To qualify, applicants must list your name on their application and sign the lease with us during the term of your current lease at one of our Prime properties.
Please contact us with questions.
Our staff is fully vaccinated and boosted and practices social distancing while adhering to CDC guidelines. Any employee who enters your home is not exhibiting symptoms and will stop work immediately should symptoms present.
By submitting a maintenance request, you agree that no one in your household is exhibiting symptoms of COVID-19, has been exposed to anyone with symptoms or who has tested positive for COVID-19 in the past 10 days. If you will be home during repairs, you agree to wear a mask or leave while our staff is present. Your request gives us permission to enter for repairs within the next five business days.
If you have been exposed to coronavirus in the past 10 days, are currently experiencing symptoms or have tested positive, we will only enter your home for emergencies. We will hold your request in a queue in order of receipt date and reschedule when symptoms are no longer present.
SUBMIT MAINTENANCE REQUEST HERE
For non-maintenance related issues like the ones listed below, please contact your property manager. For after-hours emergencies (scroll for list below), please call our on-call emergency service at 608-283-7845.
To balance excellent resident services while providing our employees rest and family time, this list is comprised of calls that would require immediate service. Contact your property manager for non-emergencies and calls not listed below, and your report will be held as a message to deliver on the next business day by 10:00 a.m. If your call does not fit within the list of emergencies, the answering service will share the message with our office but will not contact an on-call technician. Emergencies include:
For the above emergencies during normal business hours, call 608.233.6000. For after-hour emergencies, call 608.283.7845.