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Our Three Tenets About Tenants

Number 1. This is your home, and we want you to be comfortable, content and happy to live with us as long as you wish. We will do everything we can to make certain that happens.

Number 2. If you have any questions, any concerns, or feel like you just need to get something off your chest, tell us. We’ll do everything we can improve whatever might be troubling you.

Number 3. We view our apartments as communities, so let’s work together to build a community of thoughtful residents and helpful neighbors who are mindful of and look out for each other.

Pay Rent Online

Monthly payments can be made online using a free service called Zego. Access your account information online through this page to view charges, see payments, and view lease documents.

  1. Click “Pay Online” button.
  2. Login using the same username and password from application.

While logged in to Resident Web Access, click the tabs at the top of the page to:

  • View your open charges
  • Display your transaction history
  • Make a payment
  • Set up Autopay
  • Change your password and update personal information

If you need assistance using Tenant Web Access, please go to the provider website, (Zego powered by PayLease), and submit a case for support.

Pay Online

Refer-A-Friend Program

It’s simple – tell everyone you know about our Prime Urban Properties.

You get to choose your neighbors AND receive a $500 rent credit! To qualify, applicants must list your name on their application and sign the lease with us during the term of your current lease at one of our Prime properties.

Please contact us with questions.

Schedule Maintenance

Our staff adheres to CDC guidelines. Any employee entering your home is not exhibiting symptoms of COVID-19.

By submitting a maintenance request, you agree that no one in your household is exhibiting symptoms of COVID-19, has been exposed to anyone with symptoms or has tested positive for COVID-19 in the past 10 days. Your request gives us permission to enter for repairs within the next three business days.

If you have been exposed to coronavirus in the past 10 days, are currently experiencing symptoms or have tested positive, we will only enter your home for emergencies. We will hold your request in a queue in order of receipt date and reschedule when symptoms are no longer present.


For non-maintenance related issues like the ones listed below, please contact your property manager. For after-hours emergencies (scroll for list below), please call our on-call emergency service at 608-283-7845.

  • Noise disturbance – resident should attempt to communicate with the neighbor, if the neighbor may not be aware they’re causing a disturbance. Otherwise, please contact police.
  • Parking issues – someone parked in your parking stall. Please find and use street parking temporarily until the next business day or, if a vehicle owner is in clear violation of proper signage in the parking area, contact parking enforcement.

Emergency Maintenance

To balance excellent resident services while providing our employees rest and family time, this list is comprised of calls that require immediate service.

Contact your property manager for non-emergencies and calls not listed below, and your report will be held as a message to deliver on the next business day by 10:00 a.m. If your call does not fit within the list of emergencies, the answering service will share the message with our office but will not contact an on-call technician.

Emergencies include:

  • No heat or unable to maintain 67 degrees or more at the center of the apartment
  • No A/C or unable to maintain less than 80 degrees (a temporary air conditioner will be provided until the next business day)
  • Flooding, such as a water heater, or water intrusion unnaturally into the apartment (from ceiling or through a closed window)
  • Garage doors not opening or blocked access to exit
  • Elevators stuck or not operating
  • Overflowing sinks/toilets – turn off water valve located underneath the sink/behind toilet immediately. Try to plunge the sink or toilet prior to calling the service.
  • Lockouts – after-hours lock out service calls incur a $125 charge. Acknowledgement of and agreement to the fee is required for lock out services.
  • Fire Alarm/ Smoke Alarm/ Carbon Monoxide/ Water alarm sounding.
  • No electricity – call MG&E at 608.252.7222 for possible outage in your area.
  • Gas odor – call MG&E at 608.252.7222; then call the on-call service.

For the above emergencies during normal business hours, call 608-233-6000. For after-hour emergencies, call 608-283-7845.

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