About You

Our Three Tenets About Tenants

Number 1. This is your home, and we want you to be comfortable, content and feel like living here forever. If that’s your wish, of course. And we’ll do everything we can to make certain that happens.
Number 2. If you have any questions, any concerns, or feel like you just need to get something off your chest, tell us. We’ll do everything we can improve whatever might be troubling you.
Number 3. We view our apartments as communities, so let’s work together to build a community of thoughtful residents and helpful neighbors who are mindful of each other.

Pay Rent Online

You may pay your monthly payments online using a free service called Paylease. You will be able to access your account information online at your convenience, as well.

First, you’ll need your account number. Please feel free to email us at info@primeurbanproperties.com or call 608.233.6000 if you have misplaced your account number or have not yet received one.

1. Click “Pay Online” button below.
2. On the Resident Login screen, click “Create New Account”.
3. Enter your account number.
4. Enter the phone number on file with our office.
5. Create a username and password and click continue

While logged in to Resident Web Access, click the tabs at the top of the page to:

If you have any questions about Resident Web Access, please do not hesitate to call PayLease at 866-729-5327 or go to the Knowledge Base & Contact Form page at support.paylease.com.

Download Online Payment Instructions and ACH Form

Pay Online >

Refer-A-Friend Program

It’s simple – tell everyone you know about our Prime Urban Properties.
You get to choose your neighbors AND receive a $500 rent credit for each lease signed!
To qualify, applicants must list your name on their application and sign a lease with us for one of our prime apartments during the term of your current lease with us.

Please contact us with questions.

Schedule Maintenance

For all maintenance issues, including the following non-emergency issues, please complete the maintenance form below, and we will follow up with you as quickly as we can.

  • Noise disturbance – resident should contact police, then contact the property manager next business day.
  • Parking issues – someone parked in your parking stall, please find and use street parking temporarily until next business day or, if a vehicle owner is in clear violation of proper signage in the parking area, contact parking enforcement.

Pets Present?

Emergency Maintenance

In order to balance excellent resident service and provide our employees rest and family time, this list is comprised of calls that would require immediate service. Non-emergencies and calls not listed will be held as a message to deliver on the next business day by 10:00 a.m. Please note if your call does not fit within the list of emergencies, the answering service will not contact an on-call technician.


For the above emergencies, call 608.233.6000 during regular business hours. For after-hour emergencies, call 608.283.7845.

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